Diageo Vietnam

Wednesday, 15 Jun 2016

Diageo Vietnam in partnership with Kenan Institute Asia held a function at Melia Hanoi Hotel on 31st May to announce results of the training program implemented under the “Building Interpersonal Skills for Female Hospitality Workers in Vietnam” project. This is a part of Diageo’s Plan W – the long-term commitment to the community throughout the Asia Pacific region. The event welcomed representatives from the Vietnam National Administration of Tourism, the Hanoi Tourism Department, the Vietnam Tourism Association, the Hanoi Tourism College, non-profit and non-governmental organizations, and luxury hotels, as well as program participants and press.

As part of the program, Diageo and Kenan conducted 20 training courses between April-May 2016 to empower 700 female hospitality workers from 12 high-end hotels in Hanoi. Pre- and post-training evaluations were conducted with all participants to effectively measure the program’s results and achievements. Evaluation results showed that 94% of the participants were satisfied with the training and their interpersonal skills improved by 42% with respect to problem solving, 36% with respect to communications and 37% with respect to team building.

The trainings have helped improve workplace performance and promote the psychological well-being of female hospitality workers by developing participants’ interpersonal skills, which included teamwork, problem-solving and effective communication. In addition, participants have increased their awareness on DRINKiQ, which is a responsible drinking initiative being implemented by Diageo in collaboration with relevant ministries and agencies in Vietnam.

Shivam Misra, General Director of Diageo Vietnam, said: “While we can be proud of the positive impact which the project has delivered in the last four years, this continuous progress also reminds us that much work lies ahead of us. Sustainable growth can only be achieved if there is equality for women and men. However, many women in Vietnam still face gender-related constraints that limit their productivity”. Shivam Misra added: “Empowering women to create a positive ripple effect would significantly impact their families, communities, villages and even nations. We will continue our Plan W journey in empowering women in achieving their dreams in both work and life”.

Feedback from senior leaders of the hotels whose staff participated in the trainings are encouraging. Mr. Andrew Nisbet, General Manager of Hilton Hanoi Opera and Hilton Garden Inn said: “The skills that our employees have learnt not only enabled them to have greater autonomy in their personal lives but also enhanced their abilities in achieving in developing their careers.”

Diageo, Kenan and our hotel partners are proud of what the training program has achieved. Mr. Richard Bernhard, Executive Director of Kenan, said at the closing event that “The results simply demonstrate the positive impact the trainings have made on participants, increasing their specific awareness of critical workplace challenges, as well as providing them with the tools to effectively manage them”.